Shipping policy

1. Overview

This Shipping Policy explains the shipping and delivery procedures applicable to orders placed through 6ixmerchandisex.shop.

We want customers to understand our shipping costs, order processing times, estimated delivery times, tracking procedures, and the steps to follow if an order encounters a delivery problem.

For shipping assistance, please contact:

Email: info@6ixmerchandisex.shop

This Shipping Policy should be read together with our Terms of Service and Return and Refund Policy.

2. Free Standard Shipping

We provide:

FREE STANDARD SHIPPING ON ALL ORDERS

There is no minimum purchase requirement for our standard shipping service unless a different condition is expressly displayed before checkout.

Customers will not be charged a standard shipping fee at checkout for orders covered by this policy.

3. Order Processing Time

After an order is successfully submitted and payment has been authorized, we generally require:

1–3 business days for order processing.

Processing may include:

• payment verification;

• fraud screening;

• inventory confirmation;

• product preparation;

• packaging;

• shipment creation; and

• handover to a shipping carrier or logistics provider.

Business days generally exclude Saturdays, Sundays, and applicable U.S. holidays.

Customers are responsible for providing complete and accurate order and delivery information.

4. Estimated Delivery Time

After an order has been processed and dispatched, the estimated standard delivery timeframe is:

5–8 business days.

The estimated delivery period begins after the order has been handed over to the applicable shipping carrier.

The typical overall timeframe from order placement to delivery is therefore approximately:

6–11 business days, consisting of:

• 1–3 business days for order processing; and

• 5–8 business days for shipping and delivery.

Delivery dates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Actual delivery times may vary depending on circumstances including:

• carrier operations;

• shipping destination;

• weekends and holidays;

• severe weather;

• transportation disruptions;

• unusually high order volumes;

• incorrect or incomplete delivery information;

• carrier delays; or

• other circumstances outside our reasonable control.

5. Order Confirmation

After a successful order, customers may receive an order-confirmation email.

Customers should review the confirmation and verify:

• product details;

• quantity;

• shipping address;

• customer name; and

• contact information.

Please contact us promptly if any information is incorrect.

6. Shipping Charges

Standard shipping is free.

Standard Shipping Cost: $0

If optional expedited, premium, or specialist delivery methods are made available in the future, any applicable charge will be displayed before checkout.

7. Delivery Address

Customers are responsible for checking their delivery address before placing an order.

Please ensure that the address contains all necessary information, including where applicable:

• recipient name;

• street address;

• apartment, suite, or unit number;

• city;

• state;

• ZIP code; and

• country.

An incomplete or inaccurate address may result in delivery delays or an undeliverable shipment.

8. Address Changes

If you discover an error in your delivery information, contact:

info@6ixmerchandisex.shop

as soon as possible.

We will make reasonable efforts to help if the order has not progressed too far through fulfillment.

However, we cannot guarantee that an address can be changed once an order has entered fulfillment, been packed, transferred to a carrier, or been dispatched.

If an order has already been shipped, we may be unable to change the delivery address.

9. Tracking

Where tracking is available, customers may receive tracking information electronically after dispatch.

Tracking information may take time to become active or update after a carrier first receives shipment information.

Temporary gaps or delays in tracking updates do not necessarily mean that a parcel has been lost.

Customers should monitor the tracking information provided where available.

10. Multiple Parcels

In some circumstances, products from the same order may be shipped separately.

This may occur because of:

• inventory location;

• packaging requirements;

• product availability;

• fulfillment arrangements; or

• shipment optimization.

Where an order is divided into multiple parcels, the parcels may arrive on different dates.

The delivery of one parcel does not necessarily mean that all parcels associated with the same order have been delivered.

11. Delivery Attempts

Depending on the carrier and delivery service, a carrier may:

• deliver directly to the recipient;

• leave a parcel in an appropriate delivery location;

• deliver to an authorized collection point;

• attempt redelivery; or

• follow another reasonable delivery procedure.

Customers should monitor tracking information where available and follow applicable carrier instructions.

12. Delayed Orders

If your order has not arrived within the applicable estimated delivery period, please contact:

info@6ixmerchandisex.shop

Please provide your order number.

We may investigate the shipment with the relevant carrier or fulfillment provider and provide reasonable assistance.

13. Significantly Delayed Delivery

Our estimated delivery timeframe is 5–8 business days after dispatch.

Unexpected delays may nevertheless occur.

If we are unable to ship an order within an applicable promised or legally required timeframe, we will handle the situation in accordance with applicable law.

Nothing in this Shipping Policy is intended to exclude, restrict, or waive any rights or remedies that cannot lawfully be excluded or limited.

14. Lost Parcels

If tracking indicates that a parcel may be lost, or if a parcel does not arrive within a reasonable period after the expected delivery timeframe, please contact us.

We may investigate with:

• the shipping carrier;

• the fulfillment provider;

• a distribution center; or

• another relevant logistics provider.

Depending on the circumstances, we may provide a replacement, refund, or other appropriate resolution.

Any rights or remedies that cannot lawfully be excluded or limited under applicable law will remain unaffected.

15. Packages Marked as Delivered

If tracking shows that your parcel was delivered but you cannot locate it, we recommend that you:

1. check the delivery location carefully;

2. check with other household members or authorized recipients;

3. check nearby safe delivery locations;

4. review the carrier's tracking information;

5. check with a property manager, front desk, mailroom, or similar location where applicable; and

6. contact us if the parcel still cannot be located.

Please contact:

info@6ixmerchandisex.shop

We will provide reasonable assistance and may investigate the shipment with the carrier where appropriate.

16. Damaged Parcels

If a parcel arrives visibly damaged, please contact us promptly.

Where reasonably possible, please photograph:

• the external packaging;

• the product;

• any visible damage; and

• the shipping label.

Please send the information to:

info@6ixmerchandisex.shop

These materials can help us investigate the issue efficiently.

For information regarding refunds, replacements, or other remedies for damaged products, please refer to our Return and Refund Policy.

17. Incorrect Deliveries

If you receive a product that is materially different from what you ordered, please contact:

info@6ixmerchandisex.shop

Please provide:

• your order number;

• the product ordered;

• the product received; and

• photographs where reasonably useful.

If the incorrect product was supplied due to an error attributable to us, we will review the circumstances and provide an appropriate resolution in accordance with our Return and Refund Policy.

18. Missing Items

If an order contains multiple products and an item appears to be missing, first check whether the order was divided into multiple shipments.

If the missing item is not included in another shipment, please contact:

info@6ixmerchandisex.shop

Please provide your order number and identify the missing product.

We will review available fulfillment and shipment information and provide reasonable assistance.

19. Failed Delivery Due to Incorrect Address

Customers are responsible for providing complete and accurate delivery information.

If an order cannot be delivered solely because incorrect or incomplete information was supplied by the customer, additional carrier or handling procedures may be required.

We will review the circumstances and provide available options.

Nothing in this section is intended to limit any rights or remedies that cannot lawfully be excluded or limited.

20. Unclaimed Parcels

Where a parcel is taken to a collection point or otherwise held for collection, customers should collect it within the timeframe specified by the carrier.

If an unclaimed parcel is returned to us or to a fulfillment provider, please contact customer service regarding the available options.

Any refund, deduction, or additional handling treatment will depend on the circumstances and applicable law.

21. Refused Parcels

Refusing a parcel does not necessarily constitute a properly submitted cancellation or return request.

Customers who want to cancel or return an order should contact:

info@6ixmerchandisex.shop

and follow the applicable procedures in our Return and Refund Policy.

22. Customs and Cross-Border Processing

For orders involving international transportation or cross-border processing, shipments may be subject to customs, security, or import procedures.

Such procedures may occasionally affect delivery times.

Where applicable, customers may be responsible for customs duties, taxes, or other charges imposed by governmental authorities, unless otherwise stated at checkout or required by applicable law.

23. Public Holidays and Peak Periods

Delivery may take longer during:

• major U.S. holidays;

• peak shopping periods;

• carrier peak seasons; or

• unusual transportation disruptions.

We will make reasonable efforts to process orders within the published processing timeframe and provide available tracking information after dispatch.

24. Order Cancellation

If you wish to cancel an order before shipment, contact us promptly at:

info@6ixmerchandisex.shop

We will attempt to accommodate cancellation requests received before fulfillment begins.

However, cancellation cannot always be completed after an order has:

• entered fulfillment;

• been packed;

• been transferred to a logistics provider; or

• been dispatched.

If the order has already been dispatched, you may need to wait until the product is delivered and then follow the applicable return procedure.

If we cannot ship an order within an applicable promised or legally required timeframe, any applicable cancellation and refund rights will be handled in accordance with applicable law.

25. Returns and Refunds

Shipping and delivery procedures should be read together with our separate Return and Refund Policy.

For eligible voluntary returns, customers must submit a return request within 30 calendar days after the product is delivered, subject to the conditions described in our Return and Refund Policy.

If a refund is approved, we will issue the refund to the original payment method within 7 business days after the refund is approved.

The time required for refunded funds to appear in the customer's account may vary depending on the payment provider, card issuer, bank, or other financial institution.

26. Customer Responsibilities

Customers should:

• provide accurate and complete delivery information;

• review order confirmation information promptly;

• monitor available tracking information;

• ensure that the delivery location is reasonably accessible;

• promptly notify us of significant delivery issues;

• provide reasonable information necessary to investigate lost, damaged, or incorrect shipments; and

• follow applicable carrier collection or delivery instructions.

27. Our Responsibilities

We aim to:

• process confirmed orders within 1–3 business days;

• provide free standard shipping;

• provide an estimated delivery timeframe of 5–8 business days after dispatch;

• provide available tracking information;

• assist with legitimate delivery problems; and

• provide remedies required under applicable law.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

28. Applicable Law

This Shipping Policy describes our standard shipping and delivery procedures.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right, warranty, remedy, or protection that cannot lawfully be excluded, restricted, or waived under applicable federal, state, or local law.

If any provision of this Shipping Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will control to the extent of the conflict.

29. Contact Us

For shipping, tracking, delivery, address, or order-related questions, please contact:

6ixmerchandisex.shop
Email: info@6ixmerchandisex.shop