Refund policy

Thank you for shopping at 6ixmerchandisex.shop.

This Return and Refund Policy explains how cancellations, returns, exchanges, defective products, incorrect products, damaged products, and refunds are handled.

For assistance, please contact:

Email: info@6ixmerchandisex.shop

This policy applies to purchases made directly through 6ixmerchandisex.shop.

1. 30-Day Return Policy

6ixmerchandisex.shop offers eligible customers a 30-day voluntary return period.

Customers must submit a return request within 30 calendar days after the product is delivered.

The 30-day period begins on the date the applicable product is delivered to the customer.

A return request submitted after the 30-calendar-day period may be declined unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a voluntary return, the product must generally:

  • be unused;

  • be unworn where applicable;

  • be unwashed;

  • not have been altered;

  • remain in substantially the same condition in which it was received;

  • include original labels or tags where applicable;

  • include original accessories and components supplied with the product; and

  • be returned in its original packaging where reasonably possible.

We may reasonably request proof of purchase or other information needed to identify the transaction.

Products that have been used, worn, washed, altered, damaged, or otherwise changed after delivery may not qualify for a voluntary change-of-mind return.

3. Starting a Return

Before returning a product, please contact:

info@6ixmerchandisex.shop

Please include:

  • your order number;

  • the email address used for the order;

  • the product name or description;

  • the reason for the return; and

  • photographs or videos where reasonably useful, particularly for damaged, defective, or incorrect products.

We will review the request and provide applicable return instructions.

Please do not send a return to an address unless return instructions have been provided by 6ixmerchandisex.shop.

This helps us identify and process returned products correctly.

4. Change-of-Mind Returns

If you change your mind about an eligible product and the product is otherwise correct and free from defects, the return will be treated as a voluntary change-of-mind return.

For these returns:

  • the customer is generally responsible for return shipping costs;

  • the product must meet the applicable voluntary return conditions; and

  • the return must be requested within 30 calendar days after delivery.

We recommend using a trackable shipping method where reasonably practical.

6ixmerchandisex.shop is not responsible for a voluntary return package that is lost or damaged before it reaches the designated return destination.

5. Faulty, Defective, or Non-Conforming Products

Please contact us if a product:

  • arrives damaged;

  • is defective;

  • does not function as reasonably expected;

  • is materially different from its description;

  • is materially different from the product ordered;

  • contains an undisclosed material defect; or

  • otherwise appears to have a product-related problem attributable to us.

Contact:

info@6ixmerchandisex.shop

Please provide a description of the issue and photographs or videos where reasonably possible.

If the product is confirmed to be damaged, defective, or incorrectly supplied due to an issue attributable to us, we will provide an appropriate resolution, which may include a replacement, exchange, repair where applicable, or refund.

6. Damaged Products

If a product arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide photographs showing:

  • the damaged product;

  • the external packaging;

  • the shipping label; and

  • any visible damage to the package.

Please send the information to:

info@6ixmerchandisex.shop

Photographs help us investigate the issue efficiently.

7. Incorrect Products

If you receive a product that is materially different from the product you ordered, please contact us as soon as reasonably possible.

Please provide:

  • your order number;

  • the product you ordered;

  • the product you received; and

  • photographs where reasonably useful.

If the incorrect product was supplied due to an error attributable to us, we will provide return instructions and an appropriate resolution.

8. Missing Products

If an order contains multiple products and one or more items appear to be missing, please first check whether the order was divided into multiple shipments.

If the missing product is not included in another shipment, contact:

info@6ixmerchandisex.shop

Please provide your order number and identify the missing item.

We may review available fulfillment and shipment information before providing an appropriate resolution.

9. Return Shipping for Faulty, Damaged, or Incorrect Products

If a return is required because a product was damaged, defective, or incorrectly supplied due to an issue attributable to 6ixmerchandisex.shop, we will provide applicable return instructions.

Where appropriate, we may provide a prepaid return shipping label or reimburse reasonable return shipping costs.

For voluntary change-of-mind returns, the customer is generally responsible for return shipping costs.

10. Non-Returnable Products

For voluntary change-of-mind returns, we may decline returns of:

  • gift cards;

  • personalized goods;

  • custom-made products;

  • products that have been altered;

  • products damaged after delivery;

  • used hygiene-sensitive products;

  • opened sealed hygiene products where resale would be inappropriate;

  • worn underwear or intimate products;

  • used pierced jewelry; or

  • products expressly identified as final sale or non-returnable before purchase.

11. Sale and Promotional Products

Sale, clearance, discounted, or promotional products may be subject to the same voluntary return conditions described in this policy unless different conditions were clearly disclosed before purchase.

If a particular defect or condition was clearly disclosed before purchase, return eligibility relating specifically to that disclosed condition may differ.

12. Used or Opened Products

A product may remain eligible for applicable remedies even if it has been opened or reasonably used before a defect or product issue becomes apparent.

However, voluntary change-of-mind returns may be declined where a product has been used, worn, washed, altered, damaged, or otherwise changed after delivery.

13. Products Damaged by Misuse

A product-related claim may not qualify for a voluntary return or other remedy where the issue was caused by:

  • misuse;

  • abnormal use;

  • improper care;

  • unauthorized modification;

  • accidental damage caused by the customer; or

  • another circumstance for which 6ixmerchandisex.shop is not responsible.

Each situation will be reviewed based on the circumstances.

14. Exchanges

Where inventory is available, an eligible customer may request an exchange.

Exchange availability is not guaranteed.

A requested replacement may become unavailable because of:

  • inventory changes;

  • size availability;

  • color availability;

  • product discontinuation; or

  • other inventory limitations.

If an exchange cannot be completed, we may provide another appropriate resolution, including a refund where applicable.

15. Refunds

Once an eligible returned product has been received and assessed where assessment is reasonably required, we will notify you regarding the outcome.

If a refund is approved, the refund will be issued to the original payment method.

Unless otherwise required by applicable law, a refund generally covers the amount actually paid for the eligible returned product.

If a discount, promotion, coupon, or other offer was applied to the order, the refund may reflect the discounted amount actually paid for the returned product.

Because all orders receive free standard shipping, there is ordinarily no standard outbound shipping charge to refund.

16. Refund Timing

If a refund is approved, we will issue the refund to the original payment method within 7 business days after the refund is approved.

This 7-business-day period refers to the time in which 6ixmerchandisex.shop will issue the refund.

The time required for the refunded funds to appear in the customer's account may vary depending on the payment provider, card issuer, bank, or other financial institution.

17. No Restocking Fee

6ixmerchandisex.shop does not charge a restocking fee for approved returns.

18. Order Cancellation

If you want to cancel an order, please contact us as soon as possible:

info@6ixmerchandisex.shop

We will attempt to accommodate cancellation requests received before fulfillment begins.

However, cancellation cannot always be completed after an order has:

  • entered fulfillment;

  • been packed;

  • been transferred to a logistics provider; or

  • been dispatched.

If an order has already been dispatched, you may need to wait until the product is delivered and then follow the applicable return procedure.

19. Proof of Purchase

We may reasonably request proof that the product was purchased from 6ixmerchandisex.shop.

Acceptable evidence may include:

  • an order confirmation;

  • an order number;

  • an electronic receipt;

  • payment transaction evidence; or

  • other reasonable evidence establishing the purchase.

20. Return Packages

Customers are responsible for ensuring that voluntary return packages are securely packaged and properly addressed according to the return instructions provided by 6ixmerchandisex.shop.

We recommend using a trackable shipping service.

If a voluntary return package is lost before reaching the designated return destination, we may be unable to process the return until the shipment can be verified or otherwise resolved.

21. Refused and Unclaimed Packages

Customers should make reasonable arrangements to receive their orders.

If a package is refused, unclaimed, or returned because of customer-provided information or the customer's failure to complete a required collection process, we may contact the customer regarding available options.

Any refund or additional handling treatment will depend on the circumstances.

22. Unauthorized Returns

Customers should contact us before returning any product.

Sending a product to an unconfirmed address may delay processing and may result in the package being lost or returned.

Please request return instructions from:

info@6ixmerchandisex.shop

23. Return Abuse and Fraud

We reserve the right to investigate suspected fraudulent or abusive return activity, including:

  • returning a product different from the product purchased;

  • deliberately damaging a product;

  • submitting knowingly false claims;

  • repeatedly manipulating promotional or refund systems; or

  • engaging in fraudulent chargeback activity.

Where appropriate and permitted by law, we may decline a voluntary return or take other lawful action based on the circumstances.

24. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a payment dispute where possible so that we have an opportunity to investigate and resolve the issue.

This does not prevent a customer from exercising any lawful payment-card, banking, or consumer-protection right.

25. Consumer Rights and Applicable Law

This policy describes 6ixmerchandisex.shop's voluntary return and refund procedures.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right, warranty, remedy, or protection that cannot lawfully be excluded, restricted, or waived under applicable federal, state, or local law.

If any provision of this policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will control to the extent of the conflict.

26. Contact Us

For cancellations, returns, refunds, exchanges, damaged products, defective products, incorrect products, or other return-related questions, please contact:

6ixmerchandisex.shop
Email: info@6ixmerchandisex.shop